Comely User Account Cancellation and Personal Data Deletion Service Agreement

Dear Respected Platform User,

This standardized service agreement is formulated and released in strict compliance with Google Play's global data security compliance standards and user privacy protection legal specifications, aiming to provide all Comely platform registered users with transparent, efficient, convenient and fully standardized account cancellation and personal data deletion services. Users are not required to perform any application uninstallation or reinstallation operations, and you can freely submit an official account deletion request at any time to exercise your legal rights of independent management and disposal over your personal platform account and all associated private data resources.

All account cancellation and personal data deletion services stipulated in this agreement are officially provided, operated and fully implemented by the qualified developer entity (Developer Entity Name: Jilin Xiangrui Trading Co., Ltd.). The developer entity fully guarantees that every platform user enjoys complete independent control rights and exclusive legal disposal rights over their personal account information and all personal data generated during platform product and service usage.

I. Professional Technical Support and User Consultation Services

Throughout the entire process of submitting formal account deletion applications, applying for cancelled account recovery, handling personal data processing business and solving various operational or procedural abnormal problems, all Comely platform users have the right to contact the official customer service team at any time. Our professional customer service team will provide you with one-on-one authoritative business consultation and targeted professional technical support to efficiently resolve all your platform usage and account processing problems.

II. Compliant Official Channels for Account Deletion Application

To fully comply with national and international personal information protection laws and regulatory requirements, the platform has launched two independent, standardized and fully compliant official account deletion service channels. All users can independently choose any one channel to complete the whole process of account deletion application and official identity confirmation:

  1. In-app self-service account deletion: Log in to your valid Comely platform account, enter the system's dedicated settings page, select the official "Delete Account" functional option, complete real-name identity authentication and secondary deletion confirmation according to on-screen detailed operation instructions, and successfully submit your formal account deletion application.
    The following screenshot illustrates the in-app account deletion process:
    deletion
  2. Web portal online deletion request: Log in to your Comely account through the official web portal, find the exclusive account deletion functional entrance on the web page, and follow the step-by-step systematic guidance on the official web interface to complete the account deletion request submission.

III. Permanent Deletion Risk Warning and User Backup Tips

After the full expiration of the 30-day official deletion grace period, the platform will automatically complete the entire account cancellation procedure and permanent personal data erasure work, and the whole operation will take permanent, irreversible and non-revocable legal effect. All users must fully recognize the irreversibility of this official operation. To effectively avoid the loss of important personal data and valuable stored content, the platform strongly recommends that all users complete comprehensive manual backup of all reserved data and content before initiating the account deletion application. The platform shall not bear any legal liability or compensation responsibility for all data loss problems caused by users' voluntary account deletion behavior.

IV. Account Recovery and Deletion Application Revocation Official Mechanism

Within the valid 30-day grace period after users submit the official account deletion application, if you actively log in to your exclusive Comely platform account through any valid login method, the platform intelligent system will automatically revoke the pending account deletion application instantly. Your platform account will be immediately restored to the normal service state, and all historical usage data, personalized custom settings, exclusive functional access permissions and other account reserved content will be fully retained and completely restored, ensuring normal use of all platform services without any restrictions.

V. Personal Data Retention and Compliance Deletion Rules

Immediately after users successfully submit a valid account deletion request, the platform system will start a 30-day regulatory cooling-off period for data retention. During this specific cooling-off cycle, your entire platform account and all associated personal usage data will be temporarily and completely retained by the platform server. If no account login operation is performed throughout the full 30-day cooling-off period, the platform will strictly abide by applicable personal information protection laws and regulations to permanently and thoroughly delete all your personal private data information.

To meet the platform's legitimate operational needs such as standardized daily compliance operation, overall user data statistical analysis, continuous product function iteration upgrading and user service experience optimization, the platform may retain a small amount of fully desensitized and de-identified non-personal data. Such processed data has no user identification capability, cannot associate or track any specific individual user, and will never infringe on users' personal privacy rights and legitimate comprehensive legal interests.

Application Name: Comely

Official Developer Entity: Jilin Xiangrui Trading Co., Ltd.

Official Company Address: No.302, Building 12, Zone A, Wantong Garden Community, Erdao District, Changchun City

Official Customer Service Email: service@comely-chat.com